Originally, TransCounty Title was a bit hesitant about partnering with InspectHOA because of the additional service fee and the fear of losing control over the process.
However, Cristina Sadler, TransCounty’s Escrow Officer, says, “I was worried the job wouldn’t get done, but it always gets done! It’s worth it, it’s beyond worth it!”
Today, TransCounty leverages Qualia and its Marketplace to access InspectHOA’s services with just a click. When TransCounty has a closing that involves an HOA, Qualia gathers some of the HOA information upfront from the seller, and after only one click from the team, InspectHOA takes care of obtaining the documents and paying for them upfront. Once the documents are obtained, InspectHOA uploads them in the file on Qualia, and TransCounty just adds the charges to the CD.
The HOA piece was always a problem for TransCounty Title because of the hassle that you have to work with the seller on. The partnership with InspectHOA has saved TransCounty Title at least 3-4 phone calls per file, shortened their processing times significantly, and removed the need to involve the seller or the buyer in the process.
This partnership removes the friction in the entire process and results in significantly higher customer satisfaction. Their deadlines are always met and what Christina really loves about the service is that she just clicks a button, and she no longer worries about the HOA piece of the process.
“People would rather pay more at closing than pay to the HOA upfront. It makes them think about the fact that they are leaving the HOA but they have to pay for all these things to get the information.
It’s a much better experience for the client because you don’t have to bother them too much to get the information or get them to get their credit card out to make payments. A lot of people are wary of making payments online.” shares Christina.