It Is About The Impact You Create
It’s never about doing it later, it’s always about doing it now.
This is what Neha Tak thought after her intro interview with Atin (our co-founder) for a Director of Operations position at InspectHOA. And being a workaholic who just loves getting things done, Neha thought she would be a perfect fit.
She started building the Operations team at InspectHOA from the very beginning.
“I always feel very attached to something that I start from scratch. Especially when I can make a lot of impact and leave my footprints.”
Neha has over 15 years of experience in various industries, including Hospitality and Healthcare. She started working when she was 13 and hasn’t stopped since. Her approach to work has never been just “get the task done”, but rather “do your best to leave an impact and help others”.
“I love to be independent, it’s very important to me. And something that keeps me very excited, is the satisfaction of excelling in something, be that motherhood, leading a team, or completing tasks. I think this is what makes me find out-of-the-box solutions.”
Building new processes and helping her team grow has always been the most satisfying part of the job for Neha. The structure that she has built encourages her team to think outside the box as well, promoting independence and creativity.
“Always think about how your work is going to impact your team. I always try to make sure the product is great, the client is satisfied, and the team is happy.”
As someone who started working at the age of 13, Neha has worked in many different environments and implemented lots of strategies to improve her workplace. She used her knowledge to build efficient processes and establish a transparent working environment at InspectHOA. Here are some of the initiatives Neha introduced that we particularly love:
- SOP. Neha created a Standard Operating Procedure (SOP) that helped to streamline work processes, ensure consistency in work output, and reduce errors. Having a well-defined SOP has helped with training new employees and reducing the learning curve. Neha’s SOP established a strong foundation for our operations, leading to improved productivity and quality of work.
- Standups. As Neha learned from her work in the Hospitality sector, standups help with accountability and communication. Everyone on the team has a chance to discuss issues, questions, or concerns.
- Reporting. Neha worked on creating transparency and having a unified view of operational work so that everyone knows who they can ask for help at any point in time.
- Incident log. This one became a vital tool in bringing the team to the next level. It became much easier to understand why a mistake happened and how to improve the process so that it doesn’t happen again.
In her personal life, Neha follows the same principles. She values independence, responsibility, and drive, and teaches her 7-year-old son the same.
“How can we make an impact? How can he [Neha’s son] contribute to society? We start with something small, like giving away old toys, going to elderly homes, and blind schools, and seeing how blessed we are in life. How can we pass our blessings to others? If you have a little extra, always try giving because that’s very important.
It’s the same at work. If you’re done with your tasks and have some time, think about how can you help improve our processes. If you have some suggestions, please share these ideas with others on the team.”
Being a mother is a gift, according to Neha. How she manages to excel in being a caring mother and a supportive team leader who is always available for her team, only she knows. But what we know for sure is, Neha finds great satisfaction in everything she does. She is organized, energetic, and thoughtful. And she helps us all stay focused on the goal – removing the stress and pressure of HOAs from our clients’ shoulders.
This is a huge win for us – so THANK YOU for all you do!"